Contact Us/Customer Care
  
Do you have a question or comment regarding  a Florida Tile Product, where to purchase Florida Tile, our website, the Virtual Design Center, an address change on our locator, or any other issue? Please select an appropriate phone number, online form (online version), or email address to communicate/request more information on your needs.  Fill out all required information and we'll make sure that you receive a response as quickly as possible.
** Please always include a subject line on your email as it is our Policy to delete all Emails that do not have a subject line as this is how many viruses propagate themselves.  Sorry for this inconvenience.

 Please be sure to include your mailing address if you are requesting a catalog or other materials.

Contact Information

Florida Tile is interested in your comments, questions, or concerns. Please review the list below to submit your request.

Product Support

Florida Tile makes it easy to obtain support for our products.  This support includes technical assistance, warranty and specification information, and any other questions you may have.  All of our warranty information is here.  If you need more assistance, please contact us at salesdept@floridatile.com.  If you are looking for available trim by product line, please download this Adobe Document.  Adobe is free at www.adobe.com.

Discontinued Product Search

Here are some helpful steps in locating discontinued product:

1.) Contact us via email to inquire if we have any inventory left of the product that you need.  Please know the product name and color name before you contact us.  If you need help identifying your product, please contact your local Florida Tile source.

2.) Send us your street address and we will send you a catalog to try and find a tile, decorative insert or listello that compliments what you have or you can request your free catalog online here.

3.) View our online product catalog under "Products" on www.floridatile.com to see about other options.

4.) Have American Restoration Tile custom-make the tile that you are missing. They can be reached at (501) 570-0300. Their website is www.restorationtile.com.

5.) Post your request on www.infotile.com.   Florida Tile accepts no liability for your use of this website and receives no compensation for your usage of the site.

Become a Florida Tile Dealer

If you are interested in becoming a Florida Tile Dealer, please email us so we can put you in touch with the nearest distributor and also send you product and display literature.  We offer our Design Spectrum program, lead management to qualified dealers, and a host of other support services to help you be successful through selling Florida Tile.  For more details, please review our Merchandising Support section below.

Merchandising Support

Florida Tile provides a large number of merchandising programs to support our dealers.  Please contact us for information on how to become involved in any of these programs.  Information on programs can be reviewed on our website at Merchandising. Please contact us at salesdept@floridatile.com.

Installation Questions

Please email Tile Council of America if you have a technical question related to the underlayment, use of setting materials, or other installation related question.  You can reach them at techinfo@tile-usa.com

MSDS Information

Please email us at salesdept@floridatile.com if you need Florida Tile MSDS Information.  We will be happy to email you the information required.

Technical Support

Please email us at TechnicalSupport@floridatile.com with a description of your system request or technical issue and we will respond as quickly as possible. 

Please include the following:
Your Operating System
Your Browser & Version

Links

Please click here for links to Home Decorating Sites.

None of the above topics helps you?  You can contact us here:

 

Email:

General Information: salesdept@floridatile.com

Jobs: careers@floridatile.com
Sales: salesdept@floridatile.com
Customer Support: salesdept@floridatile.com
Webmaster: Webmaster@floridatile.com

 

Regular Mail:

PO 447, Lakeland, Florida 33802

 

For Additional Contact Us information - please use our Contact Us options from the drop down at the top of the page.

 

Telephone

Customer Fulfillment Center: 1-800-352-8453

FAX

Customer Fulfillment Center: 1-800-789-8453

How can we improve our site?

Florida Tile strives to continuously improve our site by making valuable resources available, resolving design issues, and improving performance.  Tell us what you think - good or bad.  Please email us at webmaster@floridatile.com.